Privacy Policy
1. Introduction
Welcome to JuanCast, a platform designed by Filipinos
for the Filipino community to choose, promote and
showcase their idols. At EMBM Services OPC, we
respect your privacy and are committed to protecting
your personal information. This Privacy Policy explains
how we collect, use, and disclose information about
you when you use our app.
2. Information We Collect
Personal Information: When you register or sign up for
JuanCast, we collect the following personal
information: Full Name, Birthdate, Gender, Username,
Email,Mobile Number and Password.
3. Purpose of Use
We use the collected information for the following
purposes:
• To provide “Members” with a smooth “Service”.
• To identify “Members” and prevent illegal use of “Service”.
• To gather statistical data regarding the use of “Service”.
• To conduct surveys and analysis necessary to improve the “Service”.
• To confirm the identity of “Members” and provide a response to their inquiries.
• To deliver important notices via e-mail or push notification.
• To deliver advertising information via e-mail or push notification.
• To deliver information (including ads) regarding customized “Service” of the “Company”.
4. Sharing of Personal Information
In principle, EMBM Services OPC does not provide the personal information of “Members” to outside parties without prior consent. However, exceptions are made for the following cases:
• Partners and Service Providers:
We may share your information with partners and
service providers who support the smooth
provision of “Service”. This includes technical
infrastructure providers (e.g., servers) or companies
that perform services on our behalf, such as
engineering or other support, technical services
and feature developers, research and analytics
companies, and email providers.
• Legal Requirements: We may disclose your
information if required by law, or if it is reasonably
necessary for investigations, prevention, or
response actions related to suspected illegal
or fraudulent activities, potential threats to personal
safety, or violations of our Privacy Policy or Terms
and Conditions of Use.
• Affiliates:
We may share data with affiliates for overall business
benefits and operational purposes. However, we
do not currently engage with advertising technology
providers.
5. The Rights of Members and Their Exercise
“Members” have the following rights:
• Access and Correction: After registration, you cannot
change any details except your password. If you
need to change your password, you can use the
• Account Deletion: “Members” can request to have
their account deleted. The personal information
that has been canceled or deleted at the request
of “Members” is processed according to the
section on Retention of Information. Once deleted,
this information cannot be accessed or used for any
other purpose.
6. Period of Retention and Use of Personal Information
The personal information of “Members” is retained only for the period during which EMBM Services OPC provides the “Service” (Period of Use) and for the dispute handling period (Period of Retention). Once “Members” delete their accounts successfully, their personal information is then destroyed using a technical method that prevents reproduction.
However, personal information may be stored for a required period of time if such information needs to be stored according to relevant laws, if “Members” provided prior consent, if the retention period notified in advance is still remaining, or if personal information is required to handle existing or potential disputes or lawsuits.
In accordance with Philippine laws, the following retention periods apply:
ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE, ETC.:
• Records of contract or subscription withdrawal: 5 years
• Records of payment and supply of goods: 5 years
• Records of consumer complaints or disputes: 3 years
ELECTRONIC FINANCIAL TRANSACTIONS ACT:
• Records of financial transactions: 5 years
PROTECTION OF COMMUNICATIONS SECRETS ACT:
• Log-in history: 3 months
Access to and use of personal information during these periods are restricted to the specified reasons. If personal information needs to be retained beyond these periods, EMBM Services OPC will notify “Members” and obtain their consent.
7. Procedure and Method of Destruction of Personal Information
EMBM Services OPC destroys personal information according to the following procedure and method:
1.Destruction Procedure: Once the purposes of collection and use of personal information as stipulated in this Privacy Policy have been achieved, the personal information of users shall be destroyed in accordance with internal policies and relevant laws, following the Period of Retention and Use of Personal Information. Such personal information shall not be used for any purpose other than preservation, except as required by law.
2. Destruction Method: Personal information saved in electronic file format is deleted using a technical method that prevents reproduction. Printed personal information is shredded using a shredder.
8. Technology and Management for Protection of Personal Information
EMBM Services OPC takes the following measures to protect and manage personal information:
• Personnel Handling Personal Information: The number
of employees handling personal information is kept to a
minimum.
• Regular Self-Audits: Regular self-audits are conducted
to ensure stable handling of personal information (once
per quarter).
• Internal Management Plans: Internal management
plans are designed and implemented to ensure safe
processing of personal information.
• Encryption of Personal Information: Personal
information of “Members” is processed with additional
security measures, such as file and data encryption and
file lock functions.
• Technical Measures Against Hacking: Security programs
are installed, regularly updated, and inspected to
prevent personal information from being leaked or
damaged due to hacking or computer viruses. A system
is installed in an access-restricted area to technically
monitor and block hacking and computer viruses.
• Restricted Access to Personal Information: Necessary
measures are taken to control access to personal
information by granting, changing, and canceling
access rights to the database system that processes
personal information. An intrusion-prevention system
is implemented to restrict unauthorized access from
outside.
9. Children’s Privacy
JuanCast is intended for users aged 18 years and older.
This restriction is in place due to the ads running and
spending activities within the app. We do not
knowingly collect personal information from users
under the age of 18.
10. International Users
Currently, JuanCast is only available to users in the
Philippine market. We will update this privacy policy
once the app becomes available internationally.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
We will notify users of any material changes by
sending an email, making in-app announcements,
and prompting users upon login to review the
changes.
12. Cookies and Tracking Technologies
JuanCast does not use cookies or tracking
technologies.
13. User Consent
By signing up for JuanCast, you agree to all the terms
and conditions, data policies, and user policies
outlined within the app.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
EMBM Services OPC
2E Glory of God Bldg., General Lim St., Brgy. San
Antonio, Pasig City
[email protected]